Refund policy

Refund Policy

Velarokicks wants orders from velarokicks.com to arrive as expected. If there is a problem with an item, email hello@velarokicks.com before sending anything back.

Return requests must include the order number, the email used at checkout, the item name, and the reason for the request. Photos may be requested when the issue involves damage, a defect, or an incorrect item.

• Items should be unworn, unused, and returned with any original packaging included with the order.
• Returns sent without first contacting Velarokicks may not be accepted.
• Original shipping charges are not refunded unless the return is caused by an error with the order.
• Refunds are issued to the original payment method after the return is received and reviewed.

If an order is damaged in transit or the wrong product is received, contact Velarokicks at hello@velarokicks.com as soon as possible so the issue can be reviewed.

Questions about refunds, exchanges, or return eligibility for purchases made on velarokicks.com should be sent to hello@velarokicks.com.